Multimodal AI for post-sale support
A realtime AI agent joins your customer over video, recognises your product, and walks them through setup and repair with on-screen 3D guidance — handing off to a human the moment it should.
Built for manufacturers in consumer electronics, medical devices, furniture, and heavy machinery.
Agent · live
The brew button you want is the one on the left, with the coffee-cup icon.
Built for enterprise
What CurasAI does
Four capabilities, working together, on the phone the customer already has in their hand.
The agent identifies the exact model in your customer's hands and the part they're looking at — no QR codes, no app downloads, no specialised hardware.
Realtime conversation with natural turn-taking and graceful pauses. The agent pauses when the customer is busy, follows up when they're stuck.
When words aren't enough, the agent overlays an animated 3D model of the product to show exactly what to press, slide, or replace.
If the AI hits its limit or the customer asks, it transfers the call with the full transcript, the latest video frame, and the diagnostic state — never a cold start.
The cost of cognitive friction
Customers can see the product. The agent can't. So they trade serial numbers, photo uploads, and confused descriptions over a 20-minute call — and then return the unit anyway.
Capital One Shopping retail return data, 2024
~20%
E-commerce return rates have settled in the high teens — and the share is still climbing for complex hardware, where many returns are not faulty products but customers who couldn't get them set up.
1WorldSync State of E-Commerce Returns, 2024
56%
More than half of returned goods come back because the customer felt the product didn't match expectations or simply couldn't figure out how to use it. Visual onboarding addresses both.
SightCall remote-visual-support case studies, 2023
Up to 50%
Visual remote support has been shown to deflect roughly half of dispatches by letting an expert (or AI) see the spatial problem and guide the fix — recovering tens of millions in operational margin.
See it move
From the moment the customer joins the call to the handoff. Voice, vision, and an animated 3D step overlay — running on the phone the customer already has in their pocket.
Preview coming soon
A real session against real hardware. Want to see it on your product line first?
We tailor the demo to your product line. Bring a manual and a photograph; we'll show a working agent against your hardware in two weeks.
Book a tailored demoBuilt for makers of physical things
Four industries, one platform. The agent learns your product line from the manual, then handles the long tail of post-sale moments your customers care about most.
Returns driven by setup confusion, not defects. Customers giving up before first use.
Onboarding guidance that gets a customer to first value before they reach for the box.
Setup and maintenance moments where the consequences of a missed step are clinical.
Step-by-step visual guidance with audit trails. HIPAA-ready deployments, regional residency.
Flat-pack assembly that stalls halfway. Returns driven by 'too hard to put together'.
Live visual guidance that identifies parts on camera and walks customers to a finished piece, first try.
Truck rolls measured in hours of downtime and thousands of dollars per dispatch.
Field-service co-pilot that resolves the routine in place, escalates only what truly needs hands.
How a session unfolds
No menu trees. No app downloads. No repeated context. The agent stays on a single thread from the moment the call starts until the issue is resolved or escalated.
From your app, an SMS, an email, or a QR code on the box. No download, no account, no menu tree.
It identifies the model and the part the customer is looking at, and grounds the conversation in the right manual content.
The agent narrates one step at a time, watches the customer perform it, and overlays a 3D animation when words aren't enough.
If escalation is the right call, the agent transfers the live video, transcript, and diagnostic state to a human — never a cold start.
Outcomes
The ranges below reflect public industry benchmarks and case studies of visual-support deployments. We commit to specific targets jointly with your team during a paid pilot.
40–60%
fewer onboarding-driven returns
Setup and first-use confusion is the dominant return driver in consumer hardware. Visual onboarding addresses it at the moment of friction.
Up to 50%
fewer technician dispatches
Industry case studies show roughly half of field-service truck rolls can be resolved remotely when an expert (or AI) can see the spatial problem.
12 weeks
from kickoff to first measurable savings
Typical pilot timeline: ingest the manual catalogue, configure the agent, validate against your support data, and put it live with a single product line.
Industry benchmark · CurasAI commits to bespoke targets in pilot SOWs
Drops into your stack
CurasAI slots into the service-desk and CRM platforms your team already runs. Reach out for the specific shape of your stack — we'll map the integration during pilot scoping.
Supports the major service-desk and CRM platforms · Partnerships confirmed during pilot scoping
Security & data
CurasAI is designed for organisations where data residency, retention, and audit are not afterthoughts. The defaults are conservative; the controls are yours.
Annual audit, penetration testing, vulnerability management. Reports available under NDA to qualified buyers.
Pin sessions and data to US, EU, or your chosen region. Cross-border transfers are explicit, not default.
Industry-standard transport security on every leg of the call. Storage encrypted with customer-owned keys on request.
Per-tenant data planes. Your manuals, sessions, and customer interactions stay in your own scoped store.
Set retention windows per session type. Default is short. Recordings off by default; opt-in only.
See it on your product
Bring a single product line and a representative sample of support calls. We'll come back with a tailored agent against your actual hardware — and an ROI plan for your CFO.